Our professional assessments provide a comprehensive breakdown of the vehicle’s condition to ensure transparency and cost-control. Each report includes a detailed digital itemisation of required repairs, labor hour estimates, and parts pricing using industry-standard software (such as Audatex or Glass’s Guide). In the Australian market, we also ensure all assessments align with the General Insurance Code of Practice, providing high-quality digital imaging and a clear recommendation on whether the vehicle is repairable or a total loss.

Yes. OA Business offers nationwide coverage, servicing all major capital cities (Sydney, Melbourne, Brisbane, Perth, Adelaide, Hobart, Darwin) and regional areas. By leveraging our extensive network of independent motor vehicle assessors, we ensure consistent service standards and rapid turnaround times regardless of where the vehicle is located—whether it’s at a smash repair shop, a business premises, or a private residence.

We understand that vehicle downtime is a significant cost for Australian fleets and businesses. For our Desktop Assessment service, we typically deliver reports within 24 to 48 hours of receiving the necessary images and data. For physical on-site inspections, we aim to have an assessor on-site within 2 business days, with the final report finalised shortly thereafter. Our focus is on maintaining a strict SLA to help you progress insurance claims or repair authorisations faster.

Absolutely. If a vehicle is deemed uneconomical to repair, our assessors provide an accurate Market Value assessment based on current Australian market trends and historical data. We assist in the “Write-Off” process by categorising the vehicle as either a Statutory Write-Off or a Repairable Write-Off in accordance with State-based road authority regulations (like Transport for NSW or VicRoads) and can facilitate PPSR (Personal Property Securities Register) checks to confirm the vehicle’s financial history.

Using an independent assessor ensures there is no “conflict of interest” in the repair process. While a smash repairer may provide a quote, an OA Motor assessment acts as an impartial audit to ensure that the repair methods are necessary, safe, and priced fairly according to Australian industry standards. This independent oversight typically results in significant cost savings for self-insured fleets and ensures that the vehicle is returned to its Pre-Accident Condition without unnecessary “markup” on parts or labor.